Privacy and Personal Data Policy

Whales Bay Empreendimentos Turísticos LDA, a legal entity based in Canada do Terreiro, 2 - São Vicente Ferreira - São Miguel - Azores - Portugal, Fiscal Number 510 309 135, is committed of protecting the privacy and personal data of all individuals with whom lists, namely customers and users, suppliers and employees. Your privacy is important and fundamental to us.

This Privacy Policy applies only to personal data for which Whales Bay Empreendimentos Turísticos LDA is responsible for the processing thereof within the scope of its activity, whether in the commercial area or in the human resources area.

In this context and in compliance with the provisions of the General Personal Data Protection Regulation (RGPD) and applicable law that entered into due on May 25, 2018, you have established this Privacy Policy.

Responsible for the processing of your personal data and contacts

 

Data Controller
Whales Bay Empreendimentos Turísticos LDA, The Hospitality Business that will provide you (the user) with the requested service. Our identification and contact details are available on this website which you use to make your reservation, request information, and to contact us. This data will also be mentioned in our documentation which will be sent to you after.

 

Processing of Personal Data
The processing of personal data consists of an operation or set of operations carried out on personal data or personal data sets, by automated means or not, namely the collection, registration, organization, structuring, conservation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, deletion or destruction.

 

Collection of personal data
Whales Bay Empreendimentos Turísticos LDA collects your personal data, among others, in the following situations:
• If you register and / or browse our website;
• If you make or request a reservation, quote or information request.
• Whenever you enter into a contract with us.

 

Purpose and basis of use of your personal data
Whales Bay Empreendimentos Turísticos LDA, in addition to the situations in which it deals with data for compliance with legal requirements, will treat your personal data for the following purposes:

• In the context of requested pre-contractual diligencies;
• Responding to your questions or providing you with information, in particular when you fill out and submit our forms or use an email address provided by us;

• Within the Provision of Services: In general, your personal data is processed and used for the management of the contractual relationship, to provide you our services and to tailor made our services to your needs and interests.
Your personal data will also be processed for the provision of third party services, when necessary or when you have expressly consented to it;
• Service management: so that we can provide you with the service you have contracted for us, for example, sending orders, alerts or product stock availability requests;

• Transaction management: for issuing invoices for the acquisition of goods and services;
• Home Delivery: to deliver your purchases at the indicated address;
• Customer support contacts: so that we can provide you with a support service before, during and after the sale;
• Develop and maintain our website with the desired quality and safety;
• Update of internal records;

• Improvement of products and services;
• Use of our website: Personal data collected will be processed and used to help make your visit to our website as productive and enjoyable as possible.

We may also use the information to customize the website to your interests;
• Contacts for market research purposes;
• Marketing: We will handle your personal information so that we may let you know about news, promotions, companions and other opportunities that you may benefit from.

By periodically sending promotional emails about our products, offers
For special information or other information that we think is of interest to you, we will use the contact you provided for this purpose.

 

Sharing your data
Your personal data may be communicated to Whales Bay Empreendimentos Turísticos LDA service providers for accounting and legal support purposes, as well as to judicial, tax and regulatory authorities for the purpose of complying with legal requirements.
Your data will also be shared with third parties to provide certain services, such as maintenance, technical support, or to be able to ensure you to provide our services, such as delivery / courier services, which may have access to some of your personal data for contractual purposes.
Only personal data that may be required to do so will be communicated and transferred.

 

Personal Data We Collect
All data that may be required for the formalization, execution and management of reservations and / or contracts in accordance with our business activity may be collected.
We may also collect all data necessary to register, use and navigate our website, as well as to receive our news and offers.

We distinguish the following personal data:

• Customer identification data: name; address; telephone; email; TIN; date of birth and gender;
• Customer data: name and tax identification number;
• Contact details: name; address; email and phone / mobile phone;
• Online shopping user data: name; email; address; Tax Identification Number; credit card number; name of credit card holder; credit card validity and security code; and purchase details.

 

Retention of personal data
Your personal data will be kept for different periods of time, depending on the purpose for which it is intended, but always only for the minimum and necessary period for the provision of services, the respective billing, the pursuit of the purposes that motivated its collection and treatment and fulfillment of obligations.
By the expiration date, your data will be securely deleted or anonymised if possible.

 

 

Your rights

You may request from us at any of the above contacts at any time:
(a) access to the information we hold about you, that is, can confirm whether or not your data are processed and, if so, access to your personal data (right of access);
(b) the rectification of the information we have about you if it is incorrect or incomplete (right of rectification);
c) the deletion of personal data, that is to say, may require us to delete your data if: i) it is no longer necessary for the purpose that led to its collection or processing; the holder has withdrawn consent to the processing of data and there is no other ground for such processing (right to forget);

d) limitation of the processing of your personal data in specific cases;
e) Opposition to your processing, in other words, may oppose the processing of your personal data whenever the processing is done for the purposes of direct marketing or for the promotion and dissemination of our services (right of opposition);
f) the portability of personal data, ie you may ask us to receive your data in automatic reading format and send it to another controller (right to portability).

You may also withdraw your consent at any time if it is legally necessary for the processing of personal data. However, this right does not compromise the lawfulness of the treatment based on the consent previously given or the subsequent processing of the same data, such as the fulfillment of the contract or the legal obligations to which Whales Bay Empreendimentos Turísticos LDA is subject.
Your requests will be handled with special care so that we can effectively ensure your rights.
You will be informed of the measures taken as a result of your request within 30 (thirty) days from the time of your request.
You have the right to be notified, under the General Data Protection Regulation, if a violation of your personal data occurs.

 

 

Whales Bay Tourist Resorts LDA Procedures

The Whales Bay Tourist Resorts LDA. has taken the necessary technical and organizational measures to comply with the General Data Protection Regulation, ensuring that the processing of data is lawful, fair, transparent and limited to authorized purposes. The Whales Bay Tourist Resorts LDA. adopted the measures it deemed appropriate to ensure the confidentiality of personal data and other rights.

The Whales Bay Tourist Resorts LDA. has adopted security measures, both technical and organizational, in order to protect the personal data made available to it from unauthorized dissemination, loss, misuse, alteration, processing or access.
Additionally, third parties providing services to Whales Bay Empreendimentos Turísticos LDA. process personal data on behalf of and on behalf of the latter, they are also required to implement technical and security measures appropriate to the legislation in force and to ensure the rights of the data subject.
Notwithstanding the security measures adopted by Whales Bay Empreendimentos Turísticos LDA., It should be noted and warned that users should also take additional security measures, namely to ensure that there is an active firewall, up-to-date antivirus and antispyware.

 

Browsing our website

By browsing our website, you accept our Personal Data Protection Policy.
In any case, when browsing our website you should carefully read our Privacy Policy.
Our website may link to other websites which, in our understanding, may contain useful information and / or tools for the visitor.

However, the Whales Bay Enterprises Tourist LDA Personal Data Protection Policy. This does not apply to third party websites, so if you visit another site from ours you should read its privacy or personal data protection policy. We are not responsible for the policy or content on these sites.

 

Questions and updates to our Personal Data Protection Policy

Should you wish to exercise any of your rights or have any questions, the holder should contact us in writing to the "Privacy Officer" for the contacts available on our site.
Whales Bay Tourist Resorts LDA. May,from time to time, update Personal Data Protection Policy by being asked to periodically review this document to stay current.